Knowledge Base

What is the support level for hosted hubs?

The HUBzero team offers a hosting service to setup and maintain hubs based on the HUBzero Platform. Part of this service involves training and support. The HUBzero team does not guarantee 24x7 operation for hosted hubs, but we work very hard to maintain better than 99% uptime. HUBzero staff work flexible hours, so it is possible to get answers at many different times. The best way for HUBzero customers to get support is to file a support ticket. You may expect shorter response times from 9am - 5pm Monday-Friday (Eastern Time). Staff are usually unavailable during weekends.

If you have an important conference or demo coming up, be sure to inform your hub liaison, so we can take extra care to watch for problems during that time.

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